{"id":5317,"date":"2022-03-22T14:32:12","date_gmt":"2022-03-22T14:32:12","guid":{"rendered":"https:\/\/retap.com\/?page_id=5317"},"modified":"2026-01-09T14:13:19","modified_gmt":"2026-01-09T13:13:19","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/retap.com\/de\/contact-us\/","title":{"rendered":"Kontaktiere uns"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; admin_label=&#8221;Column&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#075542&#8243; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;20px||20px|20px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; border_width_bottom=&#8221;7px&#8221; border_color_bottom=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display: block;&#8221; custom_css_main_element_tablet=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;|40px||50px|false|false&#8221; custom_padding_tablet=&#8221;|40px||50px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Contacts<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;16px&#8221; custom_padding=&#8221;|||50px|false|false&#8221; custom_padding_tablet=&#8221;|||50px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>+45 77 34 07 65<br \/><a href=\"mailto:info@retap.com\">info@retap.com<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;20px|||50px|false|false&#8221; custom_padding_tablet=&#8221;20px|||50px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Our office<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;16px&#8221; custom_padding=&#8221;|||50px|false|false&#8221; custom_padding_tablet=&#8221;|||50px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Retap ApS<br \/>Pr\u00e6steg\u00e5rdsvej 9<br \/>6534 Agerskov<br \/>Denmark<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d72990.596252917!2d9.058295458389235!3d55.13154538039168!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x47b4acbc4061202f%3A0x6ee8e41451671da5!2sPr%C3%A6steg%C3%A5rdsvej%209%2C%206534%20Agerskov!5e0!3m2!1sen!2sdk!4v1650959210973!5m2!1sen!2sdk\" width=\"600\" height=\"400\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text module_class=&#8221;pa-heading-line-both&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>CONTACT FORM<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][de_fb_form submit_button_text=&#8221;SEND&#8221; use_custom_email=&#8221;off&#8221; custom_contact_email=&#8221;info@retap.com&#8221; button_alignment=&#8221;left&#8221; label_padding=&#8221;||||false|false&#8221; description_padding=&#8221;||||false|false&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; form_field_background_color=&#8221;RGBA(255,255,255,0)&#8221; form_field_custom_margin=&#8221;||||false|false&#8221; form_field_custom_padding=&#8221;||||false|false&#8221; form_title_text_color=&#8221;#E02B20&#8243; background_color=&#8221;gcid-992819f7-0749-4586-895f-232090993a24&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;40px|50px|70px|50px|false|false&#8221; hover_enabled=&#8221;0&#8243; border_width_bottom=&#8221;1px&#8221; global_colors_info=&#8221;{%22gcid-992819f7-0749-4586-895f-232090993a24%22:%91%22background_color%22%93}&#8221; sticky_enabled=&#8221;0&#8243;]\t\t<div id=\"de_fb_name_wrapper\" class=\"field_wrapper search_filter_cont \" data-count=\"100\" >\r\n\t\t\t\t\t\t\t\t<p class=\"et_pb_contact_field\" data-type=\"input\">\r\n\t\t\t<input type=\"hidden\" name=\"field_title[]\" value=\"Name\"\/><input type=\"hidden\" name=\"field_name[]\" value=\"de_fb_name\"\/><input type=\"hidden\" name=\"field_id[]\" value=\"de_fb_name\"\/>\t\t\t\t\t\t\t<input type=\"text\" name=\"de_fb_name\" id=\"de_fb_name\" data-calc_default=\"0\" placeholder=\"Name*\"   class=\"divi-form-builder-field input-field \" required value=\"\"  data-msg-required=\"This field is required.\" data-required_position=\"bottom\" autocomplete=\"on\" \/>\r\n\t\t\t\t\t\t\t\t\t<\/p>\r\n\r\n\t\t\t\t\t<\/div>\r\n<div class=\"et_pb_module de_fb_form_field de_fb_form_field_0 clearfix  grid_et_pb_column_4_4_12 et_pb_column_4_4 et_pb_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\t\t<div id=\"de_fb_field_2_wrapper\" class=\"field_wrapper search_filter_cont \" data-count=\"100\" >\r\n\t\t\t\t\t\t\t\t<p class=\"et_pb_contact_field\" data-type=\"select\">\r\n\t\t\t<input type=\"hidden\" name=\"field_title[]\" value=\"Select a subject\"\/><input type=\"hidden\" name=\"field_name[]\" value=\"de_fb_field_2\"\/><input type=\"hidden\" name=\"field_id[]\" value=\"de_fb_field_2\"\/><select class=\"divi-form-builder-field select-field et_pb_contact_select \"   name=\"de_fb_field_2\" data-field_type=\"select\" data-msg-required=\"\" id=\"de_fb_field_2\">\r\n\t\t\t\t\t\t\t<option value=\"\"  selected>Select a subject<\/option>\r\n\t\t\t\t\t\t\t<option value=\"Buying a product\" >Buying a product<\/option><option value=\"Becoming a reseller\" >Becoming a reseller<\/option><option value=\"Marketing material\" >Marketing material<\/option><option value=\"Sponsorship\" >Sponsorship<\/option><option value=\"Refund\" >Refund<\/option><option value=\"Delivery\" >Delivery<\/option><option value=\"Lifetime warranty\" >Lifetime warranty<\/option><option value=\"Other\" >Other<\/option>\r\n\t\t\t\t\t\t\t<\/select>\t\t\t<\/p>\r\n\r\n\t\t\t\t\t<\/div>\r\n\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module de_fb_form_field de_fb_form_field_1 clearfix  grid_et_pb_column_4_4_12 et_pb_column_4_4 et_pb_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\t\t<div id=\"de_fb_email_wrapper\" class=\"field_wrapper search_filter_cont \" data-count=\"100\" >\r\n\t\t\t\t\t\t\t\t<p class=\"et_pb_contact_field\" data-type=\"email\">\r\n\t\t\t<input type=\"hidden\" name=\"field_title[]\" value=\"Email\"\/><input type=\"hidden\" name=\"field_name[]\" value=\"de_fb_email\"\/><input type=\"hidden\" name=\"field_id[]\" value=\"de_fb_email\"\/>\t\t\t\t\t\t\t<input type=\"email\" name=\"de_fb_email\" id=\"de_fb_email\"  placeholder=\"Email*\"   class=\"divi-form-builder-field input-field \" required value=\"\"  data-msg-required=\"This field is required.\" data-required_position=\"bottom\" data-msg-email=\"Please input correct email address.\" autocomplete=\"on\" \/>\r\n\t\t\t\t\t\t\t\t\t<\/p>\r\n\r\n\t\t\t\t\t<\/div>\r\n\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module de_fb_form_field de_fb_form_field_2 clearfix  grid_et_pb_column_4_4_12 et_pb_column_4_4 et_pb_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\t\t<div id=\"de_fb_write_your_message_here_wrapper\" class=\"field_wrapper search_filter_cont \" data-count=\"100\" >\r\n\t\t\t\t\t\t\t\t<p class=\"et_pb_contact_field\" data-type=\"text\">\r\n\t\t\t<input type=\"hidden\" name=\"field_title[]\" value=\"Write your message here\"\/><input type=\"hidden\" name=\"field_name[]\" value=\"de_fb_write_your_message_here\"\/><input type=\"hidden\" name=\"field_id[]\" value=\"de_fb_write_your_message_here\"\/>\t\t\t\t\t\t\t<textarea name=\"de_fb_write_your_message_here\" id=\"de_fb_write_your_message_here\" class=\"divi-form-builder-field textarea-field\" required placeholder=\"Write your message here*\" rows=\"8\"   data-msg-required=\"This field is required.\" data-required_position=\"bottom\" autocomplete=\"on\"><\/textarea>\r\n\t\t\t\t\t\t\t\t\t\t<\/p>\r\n\r\n\t\t\t\t\t<\/div>\r\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>[\/de_fb_form][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/retap.com\/wp-content\/uploads\/2022\/03\/IMG_2932.jpg&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;pa-heading-line-both&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>FAQ<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: flex;||flex-direction: column;||justify-content: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How sustainable are the Retap products exactly?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>An independent research made by Carbon Footprint Ltd shows that it is possible to save 17.9 kg CO2e every year when using a Retap Bottle instead of a standard 0.5 L PET plastic bottle. After refilling a Retap Bottle nine times, the environmental impact will be lower compared to using one single-use plastic water bottle.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How sustainable are the Retap lids exactly?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>The Retap lids are 100% safe and suitable for reuse. The standard lids are made of thermoplastic elastomer (TPE), which is a material completely without PVC, bisphenol A (BPA) and phthalates. We have carefully selected this material due to its low environmental impact and because of its physical abilities.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I trace my order?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Yes, when your order has been shipped we will send you a shipping confirmation email with a unique tracking number so you can follow the progress of your parcel online.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;When ordering, do I receive a confirmation afterwards?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Whenever you order an item from us, we will send a receipt by email to show your order has been received. If you haven\u2019t received an order confirmation within 2 hours, please check your spam mail. If you really haven\u2019t received the email from us, please email: webshop@retap.dk and we will help you.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are your return policies?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>You have 14 days to cancel your purchase and return the product to us. The right of cancellation is applicable from the date when you receive the goods.\u00a0To exercise the right to cancel, you must notify us within 14 days from reception of the product. If you want to cancel your purchase, please contact us at <a href=\"mailto:webshop@retap.com\">webshop@retap.com<\/a><\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I return my products?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>To return goods to us, please send an email to: webshop@retap.com with your order number. We will after receiving the email send a shipping label back to you with more instructions on how to return a parcel.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_button button_url=&#8221;https:\/\/retap.com\/faq\/&#8221; button_text=&#8221;Read more FAQ&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;17px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#075542&#8243; button_border_radius=&#8221;0px&#8221; button_use_icon=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/retap.com\/wp-content\/uploads\/2022\/03\/FAQ-of-Retap.jpg&#8221; title_text=&#8221;FAQ-of-Retap&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contacts+45 77 34 07 65info@retap.comOur officeRetap ApSPr\u00e6steg\u00e5rdsvej 96534 AgerskovDenmarkCONTACT FORM<div class=\"et_pb_with_border et_pb_module de_fb_form de_fb_form_0 clearfix  align-button_left align-module_left\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t\t<form method=\"POST\" enctype=\"multipart\/form-data\" action=\"\" id=\"fb_form_null-0\" class=\"et_pb_contact fb_form   hide_until_loaded hide_until_loaded \"  data-ajax-btn=\"Processing\" data-ajax-hide-sub=\"off\" data-reset-form-on-submit=\"false\" data-scrollto-form-after-submit=\"off\" data-scrollto-form-offset=\"0\" data-form-key=\"null-0\" data-form-id=\"null-0\" data-form-type=\"contact\" data-unique-id=\"null-0\" data-page-id=\"\" style=\"display: none;\"><div 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