Cookie and Privacy Policy

We collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of www.retap.com and to support our marketing.

Below you can read about the information that we collect, how it is handled, what it is used for, the persons who have access to this information and how you can contact us regarding our cookies and privacy policy.

Personal information collected by www.retap.com is done within the framework of the current EU legislation of the General Data Protection Regulation (GDPR).

www.retap.com automatically registers your IP address and data of your dynamic activity on the different pages and services of www.retap.com. In this connection we use numerous analytical tools such as Google Analytics to assist us in collecting statistics on your use of www.retap.com to create a better experience for you.

 

www.retap.com collects user information from the following sources:

  • From cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, interaction/clicks and searches.
  • From purchases; e.g. demographic data, email address, payment information, products, order amount, discount level and frequency including transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.
  • From user behaviour and engagement in the sent communication, e.g. open rate, click rate, time spent on reading the emails and sender domain.
  • From credit scoring from 3rd party assessment company.

 

The purpose of collecting the information serves different areas:

  • Obligations. To fulfil our obligation to you as a customer or user of our service, such as purchase, invoicing, customer service and “My Account”.
  • Customer service. To be able to perform customer service via “My Account” account or email. To handle questions relating to your order or previous orders, adjust errors and to guide the customer.
  • Marketing. To display inspiration and product offers/services and recommendations via web, email, text message, phone and via 3rd party advertising.
  • Legislation. To observe the current legislation.

 

Profiling
Retap creates individual customer profiles based on your collected data across all data sources/categories, e.g. browsing behaviour together with your purchases and information you have supplied. We combine and analyse these data with the purpose of improving your experience at www.retap.com.

Timeframe for data storage
We will retain your personal information for the period necessary to fulfil the purposes outlined in these Sales Conditions.

Purpose:
Marketing purpose for www.retap.com

Time frame:
3 years after your latest activity; e.g. purchase, engagement in communication or visit to our websites.

If you have given your marketing permission (email, text message, phone etc.) and as long as we have your permission.


Purpose:
Order history and obligations to fulfil orders for www.retap.com

Time frame:
7 years or as long as we are obliged to comply with the needed legal requirement.


Purpose:
Customer service for www.retap.com

Time frame:
3 years or as long as we are obliged to comply with the needed legal requirement.

 

What are cookies?

When you visit www.retap.com, cookies will be stored on your computer. A cookie is a small text file, which is stored in your browser to recognise your computer on returning visits. No personal information is stored in the cookies.

Most websites use cookies that are located on your computer to help you, which helps analyse how the website is used to improve the user experience. Very often cookies are necessary to provide a specific service on the website.

Any information in your cookies is sent between your browser and a web server and includes user settings, login and how the website is being used.

What are cookies used for at www.retap.com?

Browsing

We collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of www.retap.com and to support our marketing.

Analytical tools

We use numerous analytical tools such as Google Analytics to assist us in collecting statistics on the use of www.retap.com to create a better experience for you.

Your information will not be disclosed or sold to third parties, except for a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with the current privacy legislation.

To determine who visits our websites, we use cookies to create demographic and user-related statistics. This gives us the opportunity to customise and create content and services that match your and other users' interests and requests.

Third-party cookies

www.retap.com uses a variety of third-party services on our pages. Such services also use cookies sometimes. You can choose to reject third-party cookies in your browser.

Among other things, third-party cookies are used to gather statistics on your visits to www.retap.com; here we use cookies, for example, to know which sites you visit and how long time you spend on them. For this purpose we use Google Analytics provided by Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Marketing and retargeting

www.retap.com also works together with companies to enhance our online advertising to ensure you are only exposed to relevant ads. In this context we use the following suppliers: Facebook, Instagram and Google.

How do I avoid cookies?

You can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies.

We recommend that you read our cookie policy carefully before considering making changes to your cookie settings on your computer.

If you change the cookie settings, it may cause a degraded user experience when you visit www.retap.com and other websites.

Please note: if you do not accept cookies, some functions on www.retap.com may not work.

Firefox
To delete cookies, go to Tools -> Options -> Privacy -> and remove individual cookies or clear your history.

To block cookies, go to Tools -> Options -> Privacy -> in drop-down menu under History select "Use custom settings for history" -> tick "Always use private browsing mode" and uncheck "Accept cookies from pages ".

Internet Explorer
To delete cookies, go to Tools -> Internet Options -> General tab -> Click Delete -> Cookies-> Delete.

To block cookies, go to Tools -> Internet Options -> Privacy -> Move slider to the top. This is how you block all cookies. -> Click OK.

Google Chrome
To delete cookies, click on the Tools button -> Tools -> Clear browsing data -> Delete cookies and other site data -> Clear browsing data.

To block cookies, click on the Tools button -> Settings -> Show Advanced Options -> Content Settings -> Click "Block all sites from storing data" and tick the "Block third-party cookies and site data" -> Ok

Safari
To delete cookies, click on the Tools button -> Settings -> Security -> Click on "Show Cookies". Here you can either delete cookies from a single domain or remove all cookies.

To block cookies, click on the toolbar button -> Settings -> Security -> Under "Accept Cookies" select "never".

Contact regarding personal data

Please contact us at: webshop@retap.com if you want to access the information we hold about you. If incorrect data has been registered or you have other objections, you can contact the same place. You can look at what information is registered and you can object to registration under the Personal Data Act.

Being a customer, you are entitled to access your collected data categories (articles 15, 16 and 17) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). If your request is found appropriate, we will update, change or remove personal information that we control with reservation against violating any legislation.

Protection of personal data

The legislation requires that your personal information is kept secure and confidential. We store your personal information on high-level security servers located in controlled facilities, and our security is checked regularly to ensure that our user information is handled securely by always taking your rights as a user into account. However, we cannot guarantee 100% security for data transmissions via the internet. There may be a risk that unauthorised parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk.

Personal information is deleted or made anonymous continuously when the purpose for which it was collected ends.

Due to the rapid development of the internet, changes in our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. If we do so, we will simultaneously revise the "last update" at the bottom of the page. In case of substantial changes, we will notify you in the form of a visible notice on www.retap.com.

You may complain about our handling of your information and data. Complaints are submitted to the local Data Protection Agency.

Contact us

You can contact www.retap.com via:

Email: webshop@retap.com

Version 1,0 – August 2018