About the Retap products
How sustainable are Retap products?
Independent research by Carbon Footprint Ltd. has shown that using a 500 ml Retap Bottle instead of a 500 ml PET bottle can save up to 17.48 kg of CO2e annually. Additionally, the study found that after just two refills, the environmental impact of a Retap Bottle is already lower than that of one single-use plastic water bottle.
How sustainable are the Retap lids exactly?
The Retap lids are 100% safe and suitable for reuse. The standard lids are made of thermoplastic elastomer (TPE), which is a material completely free from PVC, bisphenol A (BPA) and phthalates. We have carefully selected this material due to its low environmental impact and because of its physical abilities.
How is Retap being sustainable in its production?
We produce the Retap lids in Denmark and alomst all glassware is produced within Europe. This means that the products are produced close to our distribution facilities and we thereby minimise transportation as much as possible. We also use up to 30% recycled glass when producing our glassware.
How is the new packaging sustainable?
The new packaging is made of reusable, recyclable FSC-certified brown paper. This means that when you buy a Retap product, you can recycle the paper insert and/or package after purchase.
Why is Retap a better alternative than a bottle in steel for example?
The first thing is that you can see the water that you’re drinking, which is preferable for many people (the glass is transparent). The Retap glassware is made of high strength, borosilicate glass, which is very durable and meets the highest hygienic standards. It is a pure material without lead or cadmium and it cannot contaminate your water. Therefore, it is 100% safe for your personal health. Who doesn’t love drinking water you can actually see the clarity in?
Why have Retap chosen TPE as material for the lids and not silicone when you aim to reduce plastic waste?
Retap has chosen thermoplastic elastomer (TPE) for the lids since it is free of PVC, bisphenol A (BPA) and phthalates. We have carefully selected this material due to its low environmental impact and because of its physical abilities. TPE also requires much less energy to produce compared to silicone.
I have put the Retap lid in the dishwasher, but it still smells bad?
We suggest you to use vinegar when cleaning it since vinegar removes smell and chalk. You can also let the lid lay overnight in a vinegar/water mix and clean with warm water and soap the day after. Repeat if necessary.
How do I clean the Retap products without a dishwasher?
We suggest you to use a bottle brush, warm water and neutral soap when cleaning your Retap products.
Can Retap products be recycled at the end of their life?
Yes, we recommend recycling your broken Retap product. Place the glass parts in a glass recycling container to minimize environmental impact. The TPE lids and sleeves can be recycled as plastic.
Orders & Delivery
Will I receive a confirmation after placing an order?
Yes, you will receive an order confirmation by email as soon as your order is processed. If you don’t receive it within 2 hours, please check your spam folder. If it’s still not there, contact us at info@retap.com and we’ll be happy to assist you.
When will my order be shipped?
We ship your order within 1-2 business days after you receive the order confirmation. Delivery typically takes 2-7 business days, depending on your location.
You’ll receive a confirmation email when you place your order. Once your order is shipped, we’ll send you a shipping confirmation with a unique tracking number so you can track your parcel’s progress.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive a shipping confirmation email with a unique tracking number. You can use this number to track your parcel online.
How do I pay for my order?
We accept Mastercard and Visa or Bank Transfer. In Denmark we also accept Mobilepay. When placing your order, the full amount is reserved on your account by Retap and payment is debited from your card only at the time of dispatch. For security reasons, we do not store any payment information in our database.
How much does shipping cost?
Shipping costs depend on your location. The exact shipping price will be displayed during checkout before you complete your order.
Which countries do you ship to?
You can see if we ship to your country during the checkout process. The available shipping options and costs will be displayed before you complete your order.
Can I edit or cancel my order?
You cannot edit your order once it is placed. However, if you have entered the wrong delivery address or accidentally purchased the wrong product you can, within one hour after the purchase, contact us and we will be able to change the order for you.
I received the wrong products. What should I do?
We sincerely apologize for the mistake. Please contact us at info@retap.com and we’ll help resolve the issue as quickly as possible.
Returns & Cancellations
Can I edit or cancel my order?
You cannot edit your order once it is placed. However, if you have entered the wrong delivery address or accidentally purchased the wrong product you can, within one hour after the purchase, contact us and we will be able to change the order for you.
What are your return policies?
You have 14 days to cancel your purchase and return the product to us. The right of cancellation is applicable from the date when you receive the goods. To exercise the right to cancel, you must notify us within 14 days from reception of the product. If you want to cancel your purchase, please contact us at info@retap.com
How do I return my products?
To return goods to us, please send an email to: info@retap.com with your order number. We will after receiving the email send a shipping label back to you with more instructions on how to return a parcel.
Before you return the goods, you should make sure that they are securely wrapped. You are responsible for the goods until we receive them, this is why we recommend that you keep the receipt from the courier. The goods must be returned in the original packaging.
If you decide to cancel your purchase, you must pay the costs of returning the items. We will send you info with costs for this together with the return label.
Please note! We do not accept packages sent COD or similar. Only use the return label that we supply you with.
When do I get my refund for my returned goods?
When we receive the goods, we will check them and you will be refunded the amount paid to us within 14 days.
The amount is always transferred to the same means of payment used for the purchase. If, for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.
NOTE:
You may lose your purchase amount, in whole or in part, if the product is impaired or damaged because: 1: you have used the product 2: The product was damaged while you were responsible for it.
Other Questions
Using a sleeve for the Retap Bottle, does that result in a heating effect on the contents?
No, using a sleeve for your Retap Bottle will not affect the heat/cold effect on the content.
Can I pour boiling water in the Retap Bottle without it cracking/exploding?
Yes, you can put boiling water in your Retap Bottle without it breaking, but the bottle is not designed for hot drinks. Therefore, the heat from the boiling water will go through the glass and make it too hot to hold with your bare hands. Be careful.
Can I put sparkling drinks in the Retap Bottle?
No, unfortunately the lid will pop off because of the pressure inside the bottle.
The Retap Bottle is leaking
Unfortunately, the Retap Bottle is not 100% leak proof because of the design structure of it. Each bottle is unique because they are made out of one piece of glass, which means there can be small differences from product to product.
The Retap Bottle is broken
The Retap Bottle is not free of breaking since it is made of glass. However, it withstands most impacts during everyday use. Especially if you use it together with a sleeve.
The Retap Sleeve has a gap after use
Can you please send us a picture of the gap? If it is located next to the loop it might be because of a manufacturing error.