The Retap lids are 100% safe and suitable for reuse. The standard lids are made of thermoplastic elastomer (TPE), which is a material completely without PVC, bisphenol A (BPA) and phthalates. We have carefully selected this material due to its low environmental impact and because of its physical abilities. 

We produce the Retap lids in Denmark and the Retap Bottles, Carafes and Water Glasses are produced within Europe. This means that the products are produced close to the headquarter and we thereby try to minimise transportation as much as possible.

The new packaging is made of reusable, recyclable FSC-certified brown paper. This means that when you buy a Retap product, you can recycle the paper insert and/or package after purchase.

The first thing is that you can see the water that you’re drinking, which is preferable for many people (the glass is transparent). The Retap glassware is made of high strength, borosilicate glass, which is very durable and meets the highest hygienic standards. It is a pure material without lead nor cadmium and it cannot contaminate your water. Therefore, it is 100% safe for your personal health. Who doesn’t love drinking water you can actually see?

Retap has chosen thermoplastic elastomer (TPE) for the lids since it is free of PVC, bisphenol A (BPA) and phthalates. We have carefully selected this material due to its low environmental impact and because of its physical abilities. TPE also requires much less energy to produce compared to silicone.

We suggest you to use vinegar when cleaning it since vinegar removes smell and chalk. You can also let the lid lay overnight in a vinegar/water mix and clean with warm water and soap the day after. Repeat if necessary.

We suggest you to use a bottle brush, warm water and a neutral soap when cleaning your Retap products.

We suggest you to recycle your broken Retap product. Recycle it in a container for glass to keep the environmental impact at a minimum. All TPE lids and sleeves can be recycled as plastic.

You have 14 days to cancel your purchase and return the product to us. The right of cancellation is applicable from the date when you receive the goods. To exercise the right to cancel, you must notify us within 14 days from reception of the product. If you want to cancel your purchase, please contact us at webshop@retap.com

To return goods to us, please send an email to: webshop@retap.com with your order number. We will after receiving the email send a shipping label back to you with more instructions on how to return a parcel.

Before you return the goods, you should make sure that they are securely wrapped. You are responsible for the goods until we receive them, this is why we recommend that you keep the receipt from the courier. The goods must be returned in the original packaging.

If you decide to cancel your purchase, you must pay the costs of returning the items. We will send you info with costs for this together with the return label.

Please note! We do not accept packages sent COD or similar. Only use the return label that we supply you with.

When we receive the goods, we will check them and you will be refunded the amount paid to us within 14 days.

The amount is always transferred to the same means of payment used for the purchase. If, for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.

NOTE:
You may lose your purchase amount, in whole or in part, if the product is impaired or damaged because: 1: you have used the product 2: The product was damaged while you were responsible for it.